(a) Use the stickers enclosed with your prepaid pack, or mark your photos on the back with your postcode and the month you wish them to appear. Please do not press too heavily if using a ball-point pen, and ensure the ink is dry before putting one photo on top of another. A soft pencil is the best method.

(b) Pictures on CD should be approximately 5" x 7", in .jpg format, 300dpi minimum and labelled Cover, January etc. If you would like to know how to create your CD, see below.

(c) If sending by post. please pack securely with your order form and cheque or credit card details. Ensure you add the correct postage if you are not using the envelope supplied with our pre-paid packs.

Please send us:

YES! 13 photos, size between 3½" x 5" and 5" x 7". Square photos within this size range, no problem. Pictures can be landscape or portrait, black-and-white or colour. Pictures should be labelled COVER, JANUARY etc. in pencil preferably using stickers. Please don't use ink, which can smudge.

or - recommended if your images are digital, as the quality will be so much better -

YES! A read-only CD with 13 images in .jpg format at the highest resolution you have (at least 300dpi if possible) at around 6" x 4". Images should be labelled COVER, JANUARY etc. Please check that all CD images open before sending the disk. Please use a separate disk for each variety of calendar ordered. Mac users - don't forget the file extension!

Please don't send us:

NO! Mix & Match orders (where one or more pictures are needed for different versions of calendars). We can work from complete sets of pictures only and regrettably have to return orders of this type.

NO! Pictures with white or uneven borders - especially pictures printed out at home from digital images. Please remove borders unless the pictures are very old and originally made like that. Please also remove all photo mounts & holders before sending.

NO! Pictures which are not square or rectangular e.g. cut-outs.

NO! Pictures larger than 7" x 5" or smaller than 3½" x 3½", or on cardboard/ flimsy paper. If this is unavoidable, please allow an extra week for delivery.

NO! CDs with images other than .jpg, or which require special software to open the images.

NO! Photos or CDs with no months specified, "pictures in any order" or with a "conversion table". Regrettably we are cannot decide for you and will have to return the order.

NO! Requests for special editing of photos or images or additional work e.g. captions.

When you've placed an order you'll want to know that we've received it and how it's progressing. With our FREE on-line tracking system, you'll be able to do just that. Just go to www.wheresmyorder.co.uk. Please allow five working days after sending your order before checking progress.

HOW TO COMPILE A CD READY TO MAKE YOUR CALENDAR

Move your mouse pointer to an open space on your Desktop and right click on the mouse. Go to New then Folder, left click. The words New Folder will then be highlighted - type over with your name and postcode eg SMITH AB1 2CD, then click on an open space on your Desktop. If New Folder is not highlighted, place pointer on the folder icon and right click. Go to Rename and left click. New Folder will then be highlighted as above.

Find your library of pictures wherever it's stored on your hard disk eg My Pictures within your My Documents folder. Select the first image you want, place the pointer on the icon or the filename, right click, then Copy left click. Place pointer on Desktop Folder created in (1) above, right click then Paste. When you have repeated this exercise for the other 12 images you need, your Desktop Folder can be opened (by pointing to the icon and left double-clicking) ready for (3) below.

With your Desktop Folder open from (2) above, go to Menu Bar at the top of your screen, left click View and select Thumbnails. All 13 images should then appear as "mini" versions. Place pointer on the file name of the image you wish to use as the Cover of your calendar, and right click. Go to Rename, then overtype the existing file name with Cover.jpg

When the Confirm File Name box appears, click Yes, or press Return. Repeat this process for the other 12 images which will become January.jpg, February.jpg, March.jpg etc.

With your Desktop Folder open, go to the Menu Bar, left click View, and select Details. Your 13 files will then appear in a list under Name/Size/Type/Modified. Check the description of each file under the heading Type is "JPEG Image".

If an image is not already a JPEG, open it by left double-clicking on the file name. Go to File on the Menu Bar, then Save As. The "Save Picture" screen appears, then (a) change "Save In" box to your calendar's Desktop Folder eg SMITH AB1 2CD. Next (b) type "File Name" the same as it is eg January. Finally (c) change "Save as Type" to JPEG(*.jpg), and click Save. Close picture by clicking on the "X" in the top right hand corner of your screen. Repeat the process for all the other images that are not already JPEGs.

If the program you use to look at your pictures (such as Microsoft Paint) does not give the option of resaving as a JPEG, right click the file name, then Open with/Choose Program/Imaging, then File/Save As and select JPEG. Then follow the procedure as above. If your Desktop Folder still contains the original file eg a bitmap (.bmp), then delete it.

When finished, check the list of files to ensure all 13 are now resaved as JPEGs. Close folder by clicking on the "X" in the top right hand corner of your screen.

Go back to your calendar folder on the Desktop, left double-click to open, go to View on the Menu Bar and change to Thumbnails. This step is a final check to ensure all 13 images are correctly labelled with the right months. Go to File/Save then close the Folder.

Now burn your CD!! When complete, remove it from the drive, reinsert it, open it and check everything has copied properly onto the CD. The Desktop Folder can now be deleted. Your CD will be returned with your calendar.